Mehvara values customer satisfaction and aims to provide a clear and fair Return and Exchange Policy. This policy explains the conditions under which returns or exchanges may be accepted after a purchase is made from our store.
Eligibility for Returns
Returns are accepted only if the product is defective, damaged, or incorrect at the time of delivery. Requests for returns must be submitted within a reasonable time after receiving the order. Items must be unused and in their original condition as received.
Non-Returnable Items
Products that show signs of use, damage caused after delivery, or issues resulting from normal wear and tear are not eligible for return. Items purchased during sales or promotional offers may also be non-returnable unless they arrive defective or incorrect.
Exchange Policy
Exchanges are offered only in cases where the wrong product was delivered or the item is received in a defective or damaged condition. Exchange requests are subject to product availability and approval after review.
Return Process
To initiate a return or exchange request, customers must contact Mehvara with their order details and a clear explanation of the issue. Proof such as images or videos may be required to verify the condition of the item before approval is granted.
Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. Original shipping charges are non-refundable.
Refunds
Once a returned item is received and inspected, approved refunds will be processed to the original payment method. Refund processing times may vary depending on the payment provider and financial institution.
Damaged or Lost Shipments
If an order arrives damaged or is lost in transit, customers must contact Mehvara promptly so the issue can be reviewed and resolved accordingly. Delays caused by shipping carriers or customs authorities are beyond our direct control.
Policy Updates
Mehvara reserves the right to update or modify this Return and Exchange Policy at any time. Any changes will be effective once published on the website.
Contact Information
For questions or requests related to returns or exchanges, please contact Mehvara by email at mehvara.info@gmail.com or by phone at +923333389500.